(Junior) Customer Support Specialist

TSET is an innovative company on the intersection of the highly-competitive manufacturing industry and modern software development. Our applications focus on improving cost efficiency for the manufacturing and automotive industry. Through the use of data science, mathematics and computational geometry we are reshaping product costing, purchasing and engineering.

As a growing company with strong industry partnerships, we combine a modern tech stack with youthful drive and drawing from long-standing experience create a mature platform fitting the market demands.

To achieve our goals, we need smart, self-driven people who are looking for ways to challenge themselves and create brand new solutions.

What to expect from this role:

• Becoming an expert user of TSET - understanding features and functionalities.
• Working on a variety of customer support tickets incl. user guidance, software performance issues, bug reports etc.
• Preparing, maintaining and updating user guides to help customers to correctly use features and functionalities of our software.
• Sharing feature updates and effective workarounds with customers and informing them about new features and functionalities.
• Collecting customer feedback, incl. feature requests and ensuring great customer experience of TSET
• Maintaining solid customer relationships by handling questions, queries and issues with speed and professionalism; following up to ensure technical issues are resolved.

Job requirements

You are the right fit if you have:

• Good communication and comprehension skills - ability to explain complex topics clearly and listen to customers to understand their issues.
• Excellent knowledge of English and German - this is a must.
• Attention to detail and proactivity to identify and report issues that need immediate attention.
• Ability to work independently and motivation to assume full ownership of tasks.
• Experience or willingness to work with the following tools: Jira, Confluence, Zendesk, Slack, G-Suite, MS Office‍

‍What we offer:

• A high-impact role in a growing company with a clear product vision, a flat hierarchy and regular customer contact.
• Hybrid work-mode with flexible home office and remote work options.
• Fun events, tasty coffee & snacks, team lunches and an optional German course.
• A fully stocked beer fridge.
• Additional vacation days - for your birthday, Christmas, Easter and all the Bridge days (Fenstertage)!
• A growing and diverse, multinational team of about 50 colleagues from various disciplines.
• A competitive salary starting from € 38.000 gross per year with willingness to overpay based on your qualifications.

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