Vice President Cloud Infrastructure and Operations

Who We Are

Provenir is a global fintech company with offices across North America, the UK, and Singapore. Provenir helps fintechs, financial institutions, and payment providers make smarter decisions, faster. We are passionate about technology and empowering businesses to become industry leaders. As a leading provider of decisioning and analytics products for financial services and other industries, we empower businesses to create digital-first decisioning solutions that drive business growth. If you’d like to work at an innovative fintech with a global footprint that is redefining the industry, then we want you!

Who We Are Looking For

The Vice President of Cloud Infrastructure and Operations, Americas will oversee Provenir’s external and internal infrastructure. The successful candidate would be hands-on and experienced in managing a multi-cloud infrastructure, data centers, and internal IT at scale and complexity. The candidate will be able to transform, drive scale & operations efficiency, and enable future strategy for business growth. They will drive a 24x7 support organization, and interface with external customers and internal stakeholders globally.

Provenir manages our Americas customer bases, with multi-cloud (AWS, Google, Azure) infrastructure that spans 11 regions, 20 countries, over 120 Virtual Private Cloud, 900 subnets, 500 servers & database, 40+ TB data, and over 300 load balancers & NET gateway, and services over 100+ million annual transactions. Their team will, also, focus on internal IT and systems and will partner with product engineering to support tier 3 issues. You will coach and develop a strong team of support engineers in an agile environment built on modern technology and a multi-cloud cloud environment. This person in this role can work remotely.

What You’ll Do

• Oversee all of infrastructure management - data warehousing, production systems, business applications, databases, and cloud systems
• Oversee the health of our production environments through operational leadership of our external and cloud technology platforms
• Provide technical leadership to ensure all external systems have reliability and uptime appropriate to customers’ needs
• Analyze the technology we currently use for design, development and administration for efficiency and accuracy
• Collaborate with product teams during conceptual design to ensure what is built is operationally feasible within current infrastructure
• Design a wide area connectivity network infrastructure with an emphasis on filling remote access needs
• Collaborate with Risk and Audit with items relating to governance and regulatory oversight
• Lead Technical Operations team
• Lead the response to production issues
• Improve technical operations processes and monitoring to address bugs quickly
• Manage corporate IT environment and team to ensure we have best in class systems, security and equipment

Qualifications and Skills

• Bachelor's Degree Required; Masters or MBA a plus
• 10+ years of experience in software development, cloud architecture and/or technical operations with 10 years’ experience in leadership role
• Experience with best of breed infrastructure solutions, including proven experience with Amazon AWS and Microsoft Azure cloud services
• Understanding of overall system architecture, scalability, reliability, and performance
• Demonstrated experience managing a 24/7 response team
• Leadership experience with end-to-end information security practices, compliance requirements, data privacy, sovereignty and confidentiality practices, security testing and auditing, and rapid response procedures
• Knowledge of technical, operational and cultural structures required to scale teams in a high-growth environment
• Experience in the Fintech or Financial Services vertical highly desired
  

Our employees are our top priority, we offer comprehensive health and wellness plans. You will enjoy paid time off and company holidays as well as flexible and remote-friendly opportunities.

At Provenir, we recognize that diversity and inclusion make our teams stronger. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, national origin, age, sex, gender identity, sexual orientation, disability, marital status, domestic partner status, citizenship, or veteran status or medical condition. We encourage people from all backgrounds to apply.