Software Onboarding Specialist

We are Threecolts! A leading software suite for Amazon businesses. We acquire, launch, and grow ecommerce software. We are well capitalized to be able to take our business to the next level. We are scaling quickly and have over 100 team members speaking 17 different languages in over 33 countries across 5 continents who all collaborate together to drive our passion for success.
We're building the tools for online commerce that help new businesses get started, expedite growth for existing companies, and empower sellers to reach new heights.

We are a completely remote team spread across the world, with a deep passion for making the web a more beautiful, usable, and reliable place.

We focus on outputs and offer a modern flexible work environment where everyone can be successful.

We are looking for an onboarding specialist who shares our passion for delivering exceptional customer experiences and creating meaningful connections with our clients. If you're up for the challenge of guiding brands through the onboarding process, connecting our platform with each of the different marketplaces they sell on, and helping them fully integrate with our software's various features, we'd love to hear from you.

Key Duties and Responsibilities :

• Work with brands to fill out setup forms and move their accounts along the onboarding process.
• Help onboard brands into various features of our software such as email support, buyer-seller messages, etc.
• Connect our platform with each of the different marketplaces the brand sells on.
• Follow current onboarding processes and suggest any improvements or automations to streamline the process.
• Communicate regularly with brands to keep them informed of progress and next steps.
• Manage onboarding tasks and timelines using tools like Trello.

Essential Skills & Requirements :

• At least 2 years of experience in onboarding, customer success, or a related field.
• Strong project management and organizational skills with an ability to prioritize tasks and manage multiple projects simultaneously.
• Excellent communication and interpersonal skills with an ability to build strong relationships with brands and team members.
• Strong attention to detail and ability to follow processes and procedures.
• Experience with task management tools like Trello.
• Experience with integrating platforms with different marketplaces.
• Bachelor's degree in business, marketing, or a related field is preferred.
• Ability to quickly learn semi-technical concepts related to system configuration and automation (e.g., Zendesk triggers, Salesforce flows, Hubspot sequences).
• Experience with helpdesk solutions, either as a user or worker.

We are striving to create a diverse and inclusive environment. We encourage all applicants to apply for our roles. We value and actively seek diverse talent!

Get to know us a bit better:

https://www.threecolts.com/