Retail Operations Coordinator

Who We Are - MANSCAPED® is a leading men’s grooming and lifestyle consumer brand on a mission to introduce and elevate a whole new self-care routine for men. What began as the category creator of below-the-waist grooming has quickly evolved into a global omnichannel powerhouse available around the world on manscaped.com, Amazon, and in major retailers including Target®, Walmart, and Best Buy. As a company, we’re more than just ball jokes (though, rest assured, there’s plenty of those). We proudly uphold seven core values – accountability, authenticity, collaboration, fun, humility, inclusivity, and innovation – which define our brand identity and drive our success. As a people-centric employer brand, we are deeply committed to fostering the growth, happiness, and holistic well-being of each individual on our team.

Who We’re Looking For - Reporting to the Associate Director, Retail Operations, we are seeking a Retail Operations Coordinator adept at managing retail channels efficiently. In this role, you will work closely with 3PLs, onboard new retailers, and ensuring compliance with vendor guidelines. You'll coordinate new product launches, quality check purchase order lifecycles, and manage sample requests. Additionally, you'll support sales with operational tasks and collaborate on projects to optimize workflows and inventory.

Keys to Success - As a member of the Retail team, success will be measured based on three key actions. 1) Doing your job; setting and meeting appropriate goals that ladder up to the long-term Company vision and the short-term Company targets. You are expected to align on these goals with your manager, and then deliver on them. 2) Doing Your Job, the Right Way; At MANSCAPED® we strive to be ideal team players. That means striving to live up to the Humble, Hard Working & Smart framework. 3) Engaging (in both directions) with Radical Candor in a way that seeks to improve the performance of yourself and the team around you.

Responsibilities:

• Work closely with domestic and international 3pls on retail specific tasks
• Assist in onboarding new retailers by reviewing vendor guidelines and collaborating with sales, operations, and demand planning
• Understanding retailer's vendor guidelines and assist with any 3pl questions
• Prepare 3pls for new product launches in retail by communicating retailer specific requirements to the 3pls (example, RFID tags, kitting, case pack info)
• Understand the end-to-end purchase order lifecycle, including order creation, submission, tracking, acknowledgment, and fulfillment
• Review and verify purchase orders are accurate and compliant with agreements and pricing terms
• Coordinate with internal stakeholders to ensure timely and accurate order processing, packaging, and shipping
• Manage the sample request process for retailers and internal stakeholders
• Support sales team with adhoc operational tasks
• Collaborate internally on upcoming launches and projects to ensure deliverables are clear
• Partner with demand planning, 3PL managers and 3PL contacts to maintain adequate inventory
• Continue to explore opportunities to enhance purchase order workflows, minimize errors, and optimize overall efficiency
• Share out weekly sell in data to sales and ops
• Other duties as required
  

Qualifications:

• Proficient in coordinating with domestic and international 3PLs, demonstrating a solid understanding of retail-specific tasks and logistics management
• Familiar with facilitating the onboarding process for new retailers, including reviewing vendor guidelines and collaborating effectively with sales, operations, and demand planning teams
• Basic understanding of retailer's vendor guidelines, and able to provide assistance to 3PLs and addressing inquiries promptly and accurately
• Demonstrated ability to prepare 3PLs for new retail product launches by effectively communicating retailer-specific requirements, such as RFID tags, kitting instructions, and case pack information
• Proven expertise in managing the end-to-end purchase order lifecycle
• Must be very comfortable with excel (xlookup, sumifs, pivot charts/tables, etc)
• Experience with project management tool (ideally Asana)
• Familiar with SPS Commerce
• Clear and proactive communication, including the ability to effectively manage upwards
• Strong organizational abilities characterized by efficiency and attention to detail
• Self-starter mentality
  

MANSCAPED® Benefits:

• 20 Vacation Days
• 40 Hours Paid Sick Leave
• Paid Mental Health Days
• 9 Paid Holidays
• Pet Insurance
• Life AD&D + LTD Coverage
• Medical, Dental, Vision, HSA + FSA
• Employee 401(K) Plan
• Monthly Utility Allowance
• Employee Discounts