Product Operations Specialist

About Us

Every on-demand company (DoorDash, Amazon) needs merchant data in order to sell goods and services. Today, most merchant data, like a restaurant’s menu or a grocery store’s catalog, is unusable— unstructured in grainy images or huge text blocks.
Woflow uses computer vision and ML, along with a suite of internal tools, to structure this merchant data. As a result, Woflow is the data infrastructure layer that powers high-growth, on-demand startups and industry leaders.
In short: Our customers like DoorDash and Deliveroo are building cars, while we’re paving roads. We're a fast growing Series A company looking for superstars on our Operations team.
Our Operations team is responsible for driving revenue by ensuring we meet and exceed our customer’s quality and delivery standards for all deliverables. You will manage our supply-side operations, including overseeing all areas of workforce management and data production and delivery.
Much of the day-to-day will be taking ownership and finding creative solutions to solving new and ever-changing problems. You’ll have an analytical mind with a drive and focus towards generating outstanding results. You’ll be responsible for operationalizing processes within our task management systems and directly impacting the results of our customers.
The ideal candidate is driven to generate results, highly analytical, organized, empathetic and willing to continually learn and improve on existing processes.

Responsibilities:

• Own the day-to-day of customer deliverables
• Management and improvement of all areas of our large distributed workforce
• Continually develop and refine critical operational processes
• Collaborate with internal and external stakeholders to improve processes
• Identifying and resolving any problems in data creation and delivery
• Contribute to the feedback loop between the workforce, product and customers
  

Requirements:

• 2+ years experience in a high-growth startup, consultancy or similar environment
• You're results-oriented and use creative problem solving to hit your goals
• You can juggle fifty balls at a time without dropping any
• You're curious and driven. You'll find the answer if you don't know it
• You’re able to articulate complex ideas in simple, understandable ways
• You're self-sufficient. Hate being babysat? Good, we hate babysitting
• You're process-minded. You improve upon inefficient processes
  

Benefits:

• Competitive salary & equity package
• Unlimited PTO
• Comprehensive medical, dental, and vision insurance plans
• STD, LTD, AD&D, and life insurance coverage
• Free membership to TalkSpace, Teladoc and Health Advocate
• Free annual membership to One Medical in participating regions
• 401(k) retirement plan with company matching
• Pre-tax commuter benefits
• Free equipment: laptop and home office stipend
• Weekly team happy hours and other company parties/events
• Please note: the only valid application forms are via woflow.com and ashbyhq.com/woflow