Product Manager

Mayan is a technology and data company that develops growth automation software for Amazon sellers. Our initial product set includes:

• Advertising management, which optimizes the performance of our customers' campaigns to deliver higher sales and profits
• Inventory optimization, which utilizes forecasting based on organic and ad-driven sales to predict when inventory needs to be restocked

We are a venture-backed and Y Combinator (W21) startup that is delivering significant results for our customers across the growing e-commerce space. We are looking to expand the team! For more information about Mayan, please visit www.mayan.co.

Our Culture

We value data-driven processes through innovation, collaboration, and a passion for getting things done. For our hires, we aim to cultivate the best + diverse employees as we continue to foster a culture of open communication and transparency. We are redefining what it means to be a remote company with team members living and working across the globe. Work from anywhere and if you and other team members want to work together in Mexico, USA, Spain, wherever — we will help facilitate that. We embrace world-views, diversity in background, diversity in make-up, and diversity in thought.

We are driven and hard-working but also committed to having fun along the way with weekly virtual happy hours, semi-annual off-sites, and unlimited paid time off. We embrace life-work balance. We know you have a life outside of Mayan and we want to help you nurture that too. We understand that helping you stay happy and healthy are key ingredients to enable you to deliver your best work.

The Team

At Mayan, we build innovative tech products that create significant competitive advantages for our customers. Transparency, quality, urgency, and intellectual honesty are central tenets of our work ethics while embracing experimentation and collaboration to produce results that customers love. The core MIT founding team brings experience across e-commerce, tech infrastructure, marketing, finance and deep expertise in the Amazon seller ecosystem. Our founder brings experience of being an early team member at the fastest U.S. startup on record to reach "unicorn" status - also operating within the Amazon ecosystem.

The Role

We are seeking a dedicated and skilled Product Manager to join our growing team at Mayan. In this role, you will be responsible for driving product development, feature implementation, and ensuring customer satisfaction through data-driven decision-making and effective communication. You will work closely with the Director of Product, Design Leadership, Engineering Leads, Customer Success Lead, and Product Marketing Lead to deliver innovative solutions and continuously improve our product offerings.

The ideal candidate will possess strong technical knowledge, exceptional writing and research skills, and a deep understanding of customer needs. They will be comfortable with prioritizing tasks, creating user journey diagrams, and maintaining cross-functional communication. With a focus on collaboration and teamwork, the Product Manager will contribute to the successful delivery of product releases and drive the ongoing growth and success of Mayan.

Key Responsibilities:

• Collaborate with cross-functional teams to define, design, and deliver new product features and improvements
• Develop and maintain product documentation, including writing test cases and user guides
• Utilize data analysis and customer feedback to prioritize product enhancements and drive informed decision-making
• Create and maintain user journey diagrams or flowcharts to visualize and communicate product workflows
• Effectively communicate product updates, issues, and changes to both internal and external stakeholders
• Assist in troubleshooting product issues and provide recommendations for resolution
• Continuously research industry trends and competitor offerings to inform product strategy and innovation
• Develop a strong understanding of Mayan's customer base, their needs, and how our products can best serve them
• Participate in regular team meetings and actively contribute to the ongoing refinement of product management processes
• Drive the successful delivery of multiple product releases throughout the year, ensuring quality and meeting timelines

Qualifications

Must Haves:

• Proven experience in product management or a related field, preferably within the technology or e-commerce industry
• Strong understanding of product management fundamentals, including API functionality, data flow, and website operations
• Demonstrated ability to write and interpret test cases, ensuring thorough and effective product testing
• Exceptional customer empathy, with a focus on understanding user needs and incorporating feedback into product development
• Proficient in data interpretation and analysis to inform decision-making and drive product improvements
• Experience with different prioritization methods to manage competing demands and ensure timely delivery of product features
• Skilled in user journey diagramming or flow-charting to visualize and communicate product workflows
• Excellent communication skills, with the ability to convey complex information clearly and effectively to both technical and non-technical stakeholders

Nice to Haves:

• Experience in creating and maintaining comprehensive product documentation, ensuring clarity and accessibility for all stakeholders
• Strong storytelling skills, with the ability to craft compelling narratives around product features and benefits
• Proficiency in driving effective meetings, engaging participants, and fostering collaborative discussions
• Adept at asking the right questions to uncover insights and uncover potential opportunities for product development
• Familiarity with agile methodologies and best practices in software development
• Previous experience working with remote or distributed teams, demonstrating adaptability and strong collaboration skills
• Knowledge of the Amazon seller ecosystem and its unique challenges and opportunities
• A track record of successfully mentoring or coaching team members, promoting professional growth and development

Bonus Skills and Tools Knowledge:

• Figma
• Looker
• SQL
• Snowflake
• Notion
• Height

Benefits

• Competitive pay (base plus commission)
• Unlimited paid time off (PTO)
• Fully remote - work from anywhere you're comfortable
• Stipend for laptop & home office set up
• Semiannual company-wide offsite trips
• 401(k) investing plan with employer match
• Health benefits
• Paid maternity/paternity leave

Mayan does not accept/pay fees for unsolicited resumes from third-party agencies/vendors.

As part of our dedication to our workforce’s diversity, Mayan is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.