Product Manager, Customer Support

Who We Are

Spiraledge is a collection of companies focused on health and wellness and is the parent company of fast growing ecommerce sites SwimOutlet.com & Everyday Yoga. Both SwimOutlet.com and Everyday Yoga have been named an Internet Retailer Hot 100 Company.

SwimOutlet.com is the largest online specialty store for aquatics in the United States and has the largest selection for swimming, water polo, fashion, beach and surf!

Everyday Yoga is the first specialized multi-branded online yoga retailer, offering a broad selection of yoga brands and yoga-inspired products to all levels of yogis.

Practyce is the best online yoga and meditation platform for unlimited classes, offering a total mind-body experience without leaving home.

Swim.com is the number one swim workout and training platform for swimmers. With the largest collection of workouts, pools and clubs along with Leaderboards and Virtual Challenges, Swim.com helps swimmers breakthrough to new performance levels.

Tend.com is the number one software and data analytics platform designed to increase profitability and efficiency of farming operations and transform the food system in the process. Tools are specifically designed to make it easier for farmers to keep records, manage tasks, create crop plans, track sales and bring their farm business online.

Spiraledge is a company rooted in technology and ecommerce, specializing in promoting healthy living. Our mission is to deliver innovative products and services that make wellness achievable and fun. Join our dynamic team at Spiraledge and be part of the cutting-edge innovation in customer service and technology.

The Role

We are seeking an experienced Customer Support Product Manager who is driven by the transformative potential of technology in revolutionizing the customer service experience. In this role, you will play a pivotal role in identifying and implementing customer support and sales tools, as well as harnessing the power of generative AI to elevate our customer support experience to new heights.

What You Will Do

• Identify, evaluate, and implement new customer support and sales tools to optimize operations and enhance customer experiences, driving efficiency and effectiveness.
• Develop and manage an AI-driven customer support roadmap to revolutionize customer interactions and elevate service quality.
• Collaborate with cross-functional teams, including Sales, Marketing, IT, and Data Science, to ensure seamless integration of tools and technologies.
• Act as a subject matter expert, providing guidance and leadership to technical and non-technical team members on customer support technology and AI applications.
• Drive product strategy, planning, and execution to enhance customer satisfaction and operational efficiency.
• Utilize data-driven insights and analytics to inform decision-making and measure the success of various initiatives.
• Stay at the forefront of industry trends and emerging technologies, ensuring that our company remains a leader in customer support innovation.
  

What You Bring To The Team

• Bachelor's degree in Business, Computer Science, Information Systems, or a related field. Master's degree preferred.
• Minimum of 5 years of Product Management experience, ideally in customer support or sales operations.
• Proven track record of successfully implementing and optimizing customer support tools and technologies.
• Familiarity with AI, machine learning, and/or natural language processing. Experience with generative AI models is a plus.
• Excellent communication and leadership skills, with the ability to effectively manage cross-functional teams and stakeholders.
• Strong analytical capabilities, leveraging data to drive decision-making and guide product development.
• Self-motivated and able to thrive in a fast-paced, remote work environment.
  

Why Spiraledge?

• At Spiraledge, we recognize that our employees are the reason for our success. We offer a competitive compensation package, comprehensive benefits, and a dynamic, collaborative culture that encourages professional growth.
  

If you are passionate about innovation and ready to contribute to our dynamic team, we invite you to submit your resume along with a brief description of your relevant experience and interest in this role. Join us in transforming the customer support landscape with technology-driven solutions.

USA Pay Range

$78,000—$205,000 USD

Equal Employment Opportunity Policy

Spiraledge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.