New Business Account Manager

About us?
Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. World leaders in providing SaaS solutions to power the global e-commerce market through the family of brands which includes Metapack, ShipStation, ShipWorks, ShipEngine, ShipSi and ShippingEasy. Auctane provides retailers and brands of all sizes with integration to over 450 carriers and many of the world's leading eCommerce software providers. We give our retail clients the platform to help consumers decide their delivery preference and track the parcel’s progress whilst also providing the retailer with intelligent smart decisions about how to send the parcel – all underpinned with lots of data.

We work with well-known global retailers and major brands such as ASOS, Adidas, Burberry, John Lewis, Boohoo and Zalando. In fact, we work with so many retailers and carriers it’s highly likely that you’ve interacted with us at some point when ordering goods online!

Tens of thousands of online retailers rely on ShipStation to solve the day-to-day challenges of managing orders and processing shipments. The trusted leader in delivery management software since its founding in 2011, ShipStation helps online sellers scale their businesses and deliver exceptional customer experiences, through an intuitive SaaS platform, that allows them to efficiently ship orders, wherever they sell and however they deliver. ShipStation provides a multi-channel, multi-carrier delivery management platform, offering the most integrations of any ecommerce solution, with more than 300 partnerships with leading ecommerce platforms, marketplaces, carriers and fulfilment services, including Royal Mail, DPD, FedEx, Evri, UPS, Amazon, eBay, Shopify and BigCommerce. ShipStation is part of the Auctane group along with other delivery softwares operating in Europe, Packlink and Metapack. Headquartered in Austin, Texas and expanding across Europe and we are looking for great people to join the rapidly expanding team based in Madrid, Spain. What you’ll be doing (in a nutshell) You will engage with new users of ShipStation, understanding their business and their objectives and managing the on-boarding, success and satisfaction of our clients that rely on ShipStation to power their core business processes. Our New Business Account Managers are the client's first point of contact during their trial period and are responsible for the successful training, on-boarding and adoption of our new users in the ShipStation community, driving best practices, product adoption and revenue for ShipStation.You will also be responsible for working with partner sales reps to sell ShipStation to joint clients and manage the sales process from proposal all the way through to onboarding. You will be hungry to develop your sales skills and technical understanding of how delivery processes work. We want you to communicate regularly and proactively with internal stakeholders for the benefit of our users. If you are passionate about delighting, acquiring and retaining customers and want to be part of a rapidly expanding SaaS software start-up that is loved by its customers, we’d love to talk to you.

What We’re Looking For

• A coachable mentality that is always striving to improve
• Proactive, well-organised, and strong attention to detail
• Entrepreneurial spirit and excited about being in an agile environment
• Strong written and verbal communication skills in English and Spanish or English and French
• Comfortable being challenged in uncomfortable situations
• Desire to sell to and help customers on the phone
• Embraces change and feedback on a regular basis
• Basic understanding of e-commerce, shipping, and/or B2B SaaS products
• 2+ years experience in a client-facing sales role
• University degree or equivalent work experience
• Experience in software sales desirable but not required

Your responsibilities:

• Selling ShipStation to the UK ecommerce market
• Managing a pipeline of inbound sales leads
• Growing ShipStation’s client base in the UK through our partner relationships
• Product demonstrations
• Advocating internally for product improvements

Some of the ways we look after our teams:

• Truly dynamic environment where you’re challenged every day
• Strong team environment where we win and lose (rarely) together
• Honest, transparent culture that encourages high performance
• Opportunities to grow and progress your career within the Auctane group
• Challenging but achievable targets, enabling you to earn bonus every month
• Become part of a business that is transforming the ecommerce fulfilment market
• Real time training, coaching and mentoring from leaders and colleagues

What we offer

• 💸 Clear and transparent compensation plan. The salary range for this role: up to €22,000 base salary + €12,000 commission so an OTE of €34,000
• 🏠 We are a remote-first company All team members at Auctane Spain are remote employees. You can decide if you want to work in the office 2 days a week or 3 days per quarter—it's up to you. We also cover your expenses for working from home (50€ net per month/600€ per year).
• 💻 Everything you need to work from home. Whether you prefer Mac, Linux, or Windows (or an additional screen or two), we set you up for success when working remotely.
• 🏖️ Summer Schedule from Mid-July and August for you to enjoy your summer.
• 🏥 8 hours per year for attending to medical appointments
• 👩‍⚕️ 10 hours per year to support your family members when going to the doctor)
• 📙 Personal Training Budget. Up to 2.000€/year training budget (certifications, conferences attendance, etc.) to invest in your professional development. We want to help you improve your technical skills, feel involved in the product community, and develop your soft skills to lead teams and manage other stakeholders.
• 💰 Flexible Salary We work with a flexible compensation plan for transport, restaurants, and kindergarten so our employees can save on personal income tax via Cobee.
• 🗺️ Languages classes every week. Thirsty for knowledge? Learn a new language by joining our free English/Spanish/French classes. In groups of 4-5 people, you can connect and enjoy taking up a new language or improving your current skills with one of our great instructors.
• 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that help you focus on your health:

• Up to 42€ to cover your Gym membership or exercise classes (pilates, kick-boxing, etc.).
• If you prefer private health insurance, we offer a great plan courtesy of our partner Alan.

• 👩‍⚕️We have psychological assistance vouchers free of charge.
• 🏢 Nice Office in the center of Madrid (free drinks, snacks…)