Marketplace Onboarding Manager (m/f/d)

About BestSecret Group

We are a leading European members-only online destination for premium and luxury off-price fashion. Partnering with over 3,000 international brands, our tech-focused mindset and strong commitment to sustainability drives a truly unique experience for our members. With almost 100 years of experience behind us, and a major tech transformation ahead, BestSecret is scaling at pace to become one of Europe’s most exciting ecommerce players. We are proud to have a diverse team of over 1,700 employees from over 80 countries and are committed to further building out our international team with the very best talent based at our various hubs across Europe.

Marketplace Onboarding Manager (m/f/d)

Location: Munich, Germany; Berlin, Germany; remote, England; remote, Germany; remote, Italy; remote, Spain; remote, France

As Onboarding Manager, you will play a crucial role in ensuring a seamless onboarding experience for our new brand partners and continuously enhancing our platform by identifying challenges during the onboarding process. You will be responsible for product onboarding, providing valuable feedback to already onboarded partners, assisting in operations projects within the marketplace platform, further professionalizing the onboarding process, and managing up various multiple onboardings in parallel.

Your responsibilities

• End-to-End Partner Onboarding: Take ownership of all aspects related to onboarding Partners onto the BestSecret Marketplace. This includes facilitating connections through platforms like Tradebyte, ChannelAdvisor, Mirakl, or direct integration with BestSecret's fulfillment service. The role includes building valuable relationships with both partner brands and integration platforms, ensuring seamless connections and collaborative success.
• Technical Onboarding Process: Define the technical onboarding process, enhancing the standardized procedure, and consistently driving its improvement. Ensure a smooth transition for brand partners onto the platform.
• Ongoing Technical Support: Serve as the go-to technical support for our brand partners, assisting them with any ongoing technical challenges they encounter. Address and resolve issues promptly to maintain a high level of partner satisfaction.
• Aggregator Integration: Collaborate with Marketplace aggregators (Mirakl, Tradebyte, ChannelAdvisor, etc.) to ensure the seamless integration of our brand partners. Work closely to streamline dataexchange and optimize partner onboarding processes.
• Marketplace Proposition Enhancement: Contribute to the refinement of the BestSecret Marketplace proposition and processes. Provide insights and expertise to further enhance the marketplace's offerings and operational efficiency.
• Process Development and Refinement: Develop and refine marketplace processes to ensure efficiency and effectiveness. Collaborate with cross-functional teams such as Tech, BI, Legal, Finance, Buying, Content Creation, and Logistics to identify and prioritize improvements.
• Metrics, Reporting: Track and report metrics such as time to Go-Live and effectiveness of onboarding.
• Market Insights: Stay updated with industry standards and competitor offerings through events and interactions with market leaders, contributing to strategic decisions
  

About You

• Project Management: Proven experience in managing complex projects and delivering results within tight timelines. Strong organizational and prioritization skills are essential.
• E-commerce Marketplace Proficiency: Profound understanding of e-commerce marketplace operations, encompassing commercial and technical integrations with platforms such as Tradebyte, Mirakl, ChannelAdvisor, Heyconnect, etc. This proficiency will contribute to streamlining onboarding processes and advancing platform capabilities.
• Process Improvement: Ability to define processes, analyze, improve, and refine existing processes. You are skilled at identifying bottlenecks and inefficiencies, and you thrive in optimizing workflows for enhanced productivity.
• Hands-On and Analytical Approach: Enjoying hands-on work and diving deep to drive impact, while following a structured analytical approach to problem-solving.
• Data-Driven Mindset: A data-driven mindset that enables you to make informed decisions and steer operations based on analytics and key performance indicators. You are adept at leveraging data to identify areas for process improvements.
  

Benefits

Become part of our success story and work in an innovative working environment

Individual training for your personal development

Find an environment where you feel comfortable and can develop fully

Great employee discounts for your perfect style

Stay fit and healthy with our corporate memberships at exclusive fitness and wellness clubs in Germany

Attractive salary package and 30 days of vacation

Highly motivated colleagues and a thorough induction phase

Hybrid working gives you a high degree of flexibility

Interested? Perfect! Then apply now.