Ford Pro Charging Operations Analyst

Job Description

Your primary role is to support the U.S. Ford Pro Charging Business Operations team with administrative tasks associated with customer account maintenance, generating online electronic invoices/payments, resolving shipping issues and SharePoint site administration.

Responsibilities

• Process Customer claims, returns and shipment of replacement chargers.
• Track shipping concerns and coordinate claims with Less-Than-Truckload (LTL) carriers, Ford Components Sales and 3rd Party Warehouse for Canada/U.S. orders.
• Provide new Ford Pro Charging customers with accounts payable and vendor set-up support.
• Administer “Inventory Fulfillment and Asset Tracking System” - user training requirements and system access
• Track inbound shipments from suppliers and advise 3rd party warehouse of inbound shipments
• Expedite and Route DocuSign files for signature in accordance with Ford Pro Charging delegation of authority

• Coordinate documentation and approvals for reseller Requests for Proposals (RFP)
• Sheppard Exception Requests through approval process
• Assemble order processing/inventory control metrics and relevant data for senior management presentations – follow-up with individuals/activities as necessary
• Complete SharePoint Shipping Request form for select Ford Pro Charging channel customer.
• Create New Customer Accounts in Salesforce
• Help track and resolve misdirected payments from customers
• Create ecommerce payment links in Stripe
• Maintain Ford of Canada customer/shipment account information
• Support/Maintain accurate Ford Model E Dealer customer information
• Track issues with 3rd party logistics provider
• Lead and Support migration of existing Ford Pro Charging SharePoint site to new Hub site configuration (inclusive of associated sites)
• Maintain SharePoint site Compliance and Governance
• Track and Support user file migration to new site(s)
• Support administration and user access
  

Qualifications

The minimum requirements we seek:

• Business related Bachelor’s Degree required (Supply Chain, Business, Logistics, Industrial Engineer)
• 2+ years of Supply Chain experience
• 2+ years data analysis experience
  

Competencies and skills:

• Logistics and/or Purchasing experienced is desired
• SharePoint Hub site, architecture, site migration and administrative experience
• Business and Data/Dashboard visualization experience Qlik Sense, Excel Power Query, Lookr
• Purchase Order and Inventory reconciliation
• Effective communication skills both written and verbal
• English Proficiency
• Ability to work autonomously
• High integrity
• Extremely organized with great attention to detail
• Driven by continuous learning
• Microsoft Excel knowledge
• Experience with Salesforce preferred
  

DISCLAIMER:

Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.