eCommerce Sales Operations Manager

Who We Are

We're Chomps, the fastest growing all-natural meat snack brand reimagining best-for-you snacking. Made from the highest quality, humanely raised proteins, no sugar, and only natural ingredients, we make snacking simple, delicious, and nutritious. Chomps can be found in over 20,000 stores nationwide with a strong e-commerce presence. Our mission is to inspire, educate, and fuel our community with accessible, sustainable, and real food that tastes great.

Traits of a Chompian

If you've been called scrappy, resourceful, and persistent, then you might just be a Chompian. You're a team player who's self-motivated and action-oriented. You're committed to delivering efficiency and accuracy, and you happen to be great at proactive cross-functional communication. You're a critical thinker and a natural problem solver who enjoys details, research, and data. You take initiative and complete ownership of everything you do, and you'll go the extra mile for your team, consumers, and audience. You're hungry to learn with a passion to grow and improve every day. You also take a keen interest in health, fitness, and nutrition. Sound like you? Then we want to meat you.

What You Will Do

We are looking for an ambitious, self starter to join our e-commerce team as Ecomm Sales Ops Manager. In this role, you will focus on managing and execution for ecommerce operations day to day management and projects including new product launches, kitting projects, sampling procedures, bundles, and other special projects. You will own the relationship with our 3PL and own continuous improvement processes as it relates to D2C and other ecomm channel profitability improvements like parcel savings, and shipment optimization. On the sales operations side, you will also own ecomm emerging channel relationship management and growth. You will lead strategy for new and emerging accounts including assortment, pricing, and trade spend. You will work cross-functionally with the BAT (Business Analytics Team) and operations team to manage to forecast plans across all owned accounts. You will be a game changer to elevate current processes across ecommerce projects and growth opportunities, and bring significant sales growth and profitability to the Chomps business!

Responsibilities

• Lead customer relationship management and strategy for all new & emerging e-commerce retailers & customers including eTail sites (Walmart, Target, Vitacost) and other emerging channels i.e. GoPuff, DoorDash, HungryRoot, Misfits and other similar.
• Oversee day to day operations across all e-commerce emerging channels including pricing strategy, promotion and trade strategy, merchandising and oversee forecasting for each account in collaboration with the Sr Analyst, Ecomm Ops & BAT team. Work in collaboration with Ecomm advertising associate on paid search budgets and performance.
• Work in collaboration with e-commerce operations Sr Analyst and BAT team to improve forecast accuracy
• Establish & own new product launch and/or new partner launch timelines. Manage operations execution across the marketing team.
• Manage new and special ecomm operations projects including custom kitting, sampling procedures, bundles, and other items offered on D2C like swag/merchandise
• Recommend and initiate optimizations that drive operational efficiencies and/or an enhanced customer experience, collaborating with 3PL Manager & Operations functional leads on CI projects as needed.
• Manage 3PL relationship for E-commerce including inventory & continuous improvements
• Own ongoing improvement process for parcel & shipment savings on Chomps.com and other direct to consumer channels
  

Who You Are

• Bachelor's degree in Management, Sales, Operations or related field
• 5+ years of experience in ecommerce sales operations or other similar role
• Prior industry experience in food, CPG, and/or grocery/natural is preferred, but not required
• Experience managing cross-team projects and execution
• Experience with NetSuite preferred
• Outstanding communication (both verbal and written)
• Proven track record of strong relationship management skills
• Experience managing external partners - 3PL, fulfillment partners preferred
• Able to work in a fast-paced environment, effectively manage multi-project workload to meet deadlines, while ensuring a high standard of quality
  

What You'll Get

• Ability to make an impact: Join a rapidly growing and entrepreneurial-spirited team at a pivotal point to positively impact the food industry.
• Opportunities to grow: Advance within Chomps quickly based on outstanding performance.
• Competitive salary ranges: Salaries are based on verified market data and our philosophy of paying competitively for our size and industry. In addition to base salary, full-time team members receive equity in the company.
• Comprehensive benefits: Health/vision/dental, up to 6% employer 401k match, unlimited time off, monthly wellness and at-home stipends, paid maternity/paternity leave.
• Unlimited snacks: Enough meat sticks that if you wanted to eat your body weight in them you could (no judgment here).
• This is a remote position
  

Our Commitment

Chomps is committed to a diverse and inclusive workforce. To achieve our mission of making nutritious food more accessible we greatly benefit from a range of perspectives, which comes from diversity of all types, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do and the smart thing for our business.

We're aware of the research showing that historically underrepresented groups are less likely to apply for a job if they don't believe that they meet all of the criteria. Do you hesitate to submit an application because you believe you need to check every box? Please apply anyway with a thoughtful cover letter! We would love to hear from you to discuss how you can help us build a great team at Chomps.