Director of Amazon

We're building the future of advertising and are looking for the minds to help us do it.

Darkroom is a strategic marketing agency with unique access to specialized talent across the globe. Our main function is to provide growth strategy, dedicated team staffing, and profitability consulting to enhance the value of our clients. A category leader in results-driven growth marketing, Darkroom’s success is attributed to our unique partnership model, rooted in small, nimble, and dedicated teams – powered by our proprietary MarketingOS.

Taking the startup mindset to the agency space, the collective expertise of our team of entrepreneurs and senior digital marketers are deeply aware of the newest trends in digital marketing. Our learned experience has allowed us to take clients (and internal ventures) from $0 to millions in revenue in just a few months. We work with game-changing brands: Crate & Barrel, Popchips, FEED, Olipop, & CALPAK, to name a few.

This is a remote role, and is open to candidates based in the state(s) of California, Pennsylvania, New York, Utah, Florida, or Colorado, and must have the right to work within the United States.

What you’ll do:

As our agency looks to significantly expand and improve our existing Amazon services division, we require an experienced leader to oversee and optimize our Amazon operations. The Director of Amazon will be responsible for scaling and enhancing our service of managing Amazon store setup, optimization, advertising, and day-to-day operations for clients seeking growth on the Amazon marketplace.

This is a critical role for the growth and development of our current Amazon services capabilities. The Director of Amazon will refine processes, systems, and training materials to effectively onboard new clients and manage their Amazon presence. They will lead a team focused on store optimization, listings, advertising, logistics, customer service, and reporting to drive improved performance and ROI for our expanding base of Amazon clients. This role is essential for leveling up our agency's Amazon services to meet rising client demand in this space.

• Optimize and expand the agency's suite of Amazon services including store setup, listings optimization, advertising, logistics, and customer service.
• Build a team of Amazon account managers. Recruit, onboard, and develop team members.
• Create and refine training programs, operating processes, and tools to effectively onboard and manage Amazon clients.
• Consult with clients to understand their e-commerce goals, develop Amazon strategies, and oversee successful execution and optimization over time.
• Closely track and report on key Amazon KPIs including sales, traffic, conversions, reviews, advertising ROI, etc for clients. Identify opportunities for improvement.
• Oversee Amazon PPC campaign strategy, setup, management, and optimization for clients. Measure and report on results.
• Research and stay on top of Amazon trends, algorithm changes, and platform updates. Incorporate learnings into client accounts.
• Develop and implement strategies to drive product visibility, traffic, conversions, and sales on Amazon for clients.
• Handle account health tasks like inventory/pricing monitoring, customer service, and performance evaluations.
• Conduct regular business reviews with clients to report on progress, results, and strategy.
• Monitor client advertising budgets, service contracts, and invoicing.
• Represent the agency as an Amazon expert at client meetings, conferences, and events.
• Research and evaluate new tools, software, and services to improve and expand the agency's Amazon offerings.
  

Core Competencies:

• Expert knowledge of the Amazon platform, tools, advertising, and best practices for driving growth and sales.
• Experience managing high-volume Amazon accounts and PPC campaigns.
• Strong analytical skills and data-driven optimization approach.
• Excellent project management abilities and attention to detail.
• Knowledge of ecommerce KPIs and metrics.
• Skill with Amazon reporting tools, Seller Central, etc.
• Understanding of SEO/metadata best practices to improve product visibility.
• Knowledge of Amazon's terms of service, policies, and account health essentials.
• Experience with Amazon marketing tools like promos, coupons, product launches.
• Proficiency with ecommerce automation software, analytics platforms, etc.
• Ability to identify and troubleshoot technical issues.
• Strategic thinker capable of finding opportunities for improvement.
• Strong communication, presentation, and client consulting skills.
• Experience managing and developing a team.
  

Character traits & habits needed of someone to succeed in this role:

• Detail-oriented - Managing complex Amazon accounts and operations requires strong organization skills and attention to detail.
• Analytical - Must be able to derive insights from data to drive optimization.
• Problem-solver - Need ability to troubleshoot issues and find solutions.
• Adaptable - Amazon platform is always evolving so being flexible and adaptive is crucial.
• Strategic thinker - Ability to develop innovative growth strategies and not rely solely on existing playbooks.
• Results-driven - Tenacious focus on improving account performance and sales growth for clients.
• Accountability - Take ownership over account results and team outcomes.
• Leadership - Must be able to effectively manage and develop team members.
• Time management - Able to juggle multiple client accounts and priorities simultaneously.
• Communication - Strong written and verbal skills to collaborate cross-functionally.
• Curiosity - Eagerness to continuously learn and stay on top of Amazon trends and developments.
• Motivator - Encourage team with positive attitude and constructive feedback.
• Patient - Willingness to onboard clients thoroughly and optimize accounts methodically over time.
  

What it's like to work at Darkroom:

We're building the future of advertising and are looking for the minds to help us do it. We only seek out the best—from our clients to our people. Our team is our most sacred asset, and we offer highly competitive salaries and the following perks:

• Darkweek, Unlimited Vacation Policy, and Holidays: Rebooting is one of the most important parts of growth. At Darkroom, you have access to a flexible vacation policy, our annual “Darkweek”, and 10 holidays throughout the year to keep you recharged and sharp.
• Location, location, (or no) location: Remote-first culture with a strong community base. With Hubs in LA, SF, New York, Philly, Lisbon, and Eastern Europe.
• Health & Wellness: Company-sponsored medical, dental, and vision benefits with, so you can stay as healthy as can be.
• Finances, growth, and retirement: After one year with Darkroom, we deliver a robust 401k program with company match, equity incentives, and a profit-sharing opportunity so we can help you save as the company grows.
• Endless opportunities for growth: Our agency is founded on an interdisciplinary approach, giving Darkroomers insights into services far beyond your job description. Grow your skills and interests beyond your niche and stay at the forefront of the industry through total immersion in cross-functional collaboration.

Posted on Aug 24, 2023.