Customer Support Specialist-Voice

POSITION: Customer Support Specialist (Voice process)

OJ Commerce Inc. is a fast-growing retailer serving the US market through OJ Commerce.com and various market places such as Amazon, Walmart, and eBay. OJ Commerce is a privately held, profitable company headquartered in Miami, Florida, USA with a 100% dedicated back – office in Chennai. The workhours are flexible with predominantly India business hours with some overlap with US Eastern Time business hours based on need.

Experience: Total 2-4 years’ experience in Phone support

Skill Sets:

• Position is responsible for resolving customer issues via inbound calls.
• Handling Customer Queries
• Respond to any claims submitted by customers.
• Respond to Customer Emails
• Facilitate Support Tickets
• During this process, analyzing any errors committed and provide feedback for improving procedures.
• Responsible to provide timely and effective resolutions to US customers.
• Fully responsible to delight prospective customer with satisfactory service
• Improve the quality of the customer interaction on a daily basis.
• Will be required to work with agents in other countries through remote sessions.
  
  

Desirable Skills:

• Candidates with experience in ecommerce / online retail
• Should be comfortable in dealing with senior leadership (internal & external)
• Communication Skills – Excellent verbal and written communication skills with ability to explain ideas very clearly.
• Self–motivated and flexible, with an ability to work independently.
• Shift Timing: Should be flexible to work in Night Shifts (6PM to 3AM & 9PM to 6AM IST)
• Work from Home
  
  

(Note: Initial 20 days of training will happen in Office floor (Chennai,Guindy))