Customer Success Specialist

BaseLinker is an All-In-One Multi Channel Management System trusted by over 24k companies globally. BaseLinker offers proprietary SaaS solutions for merchants that help them scale up, automate, and optimize their businesses across all sales channels. On top of best-in-class modules for Order Management, Product Warehousing, Managing Marketplace Listings, and Automating Workflows, we offer over 1,000 integrations including Amazon, eBay, Walmart, TikTok, Shopify, WooCommerce, Magento, ShipStation, EasyPost, UPS, FedEx, DHL, Odoo, QuickBooks, Xero, Slack, Gmail, FreshDesk and many more.

We are looking for go-getters with entrepreneurial spirit to help us drive our US expansion!

As a Customer Success Specialist, you will be at the forefront of empowering BaseLinker US clients to transform their e-commerce businesses into automated multi-channel operations. You will manage end-to-end implementation projects, building relationships with top e-commerce brands in the country.

Experience

• very good communication skills and ability to establish long-term relationships with clients
• demonstrated excellence in project management and multitasking skills
• experience in B2B software onboarding
• knowledge of the US e-commerce landscape and hands-on experience in e-commerce related software/SaaS products, e.g. Amazon Seller Central, eBay, Shopify, etc.
• ability to work independently
  

Bonus Qualifications/ Nice To Have

• knowledge of HTML, CSS, and PHP
• experience in configuring online stores
  

Tasks

• map out clients’ business processes and requirements
• craft detailed project outlines and timelines for multiple small to medium sized projects
• facilitate the smooth exchange of data, offering effective alternatives and feasible fixes for client workflows
• carry out implementation of the BaseLinker system remotely/at a client location, addressing any technical hurdles during setup or initial use, with a focus on swift and effective problem resolution
• evaluate the success of setup processes by measuring their outcomes against predefined goals for the solution in question
• navigate customers through the setup of supplementary systems or tools to enhance the functionality of the core product
• conduct comprehensive customer training utilising online resources, instructional content, or personalised sessions as needed
  

Our offer

• competitive pay package and benefits (PTO, 401k, health insurance)
• fully remote work
• WFH allowance
• professional growth opportunities, as we rapidly scale in the US
• BaseLinker system training
• Bi-annual company events overseas
  

Salary Range

$60,000 - $70,000BaseLinker is an All-In-One Multi Channel Management System trusted by over 24k companies globally. BaseLinker offers proprietary SaaS solutions for merchants that help them scale up, automate, and optimize their businesses across all sales channels. On top of best-in-class modules for Order Management, Product Warehousing, Managing Marketplace Listings, and Automating Workflows, we offer over 1,000 integrations including Amazon, eBay, Walmart, TikTok, Shopify, WooCommerce, Magento, ShipStation, EasyPost, UPS, FedEx, DHL, Odoo, QuickBooks, Xero, Slack, Gmail, FreshDesk and many more.

We are looking for go-getters with entrepreneurial spirit to help us drive our US expansion!

As a Customer Success Specialist, you will be at the forefront of empowering BaseLinker US clients to transform their e-commerce businesses into automated multi-channel operations. You will manage end-to-end implementation projects, building relationships with top e-commerce brands in the country.

Experience

• very good communication skills and ability to establish long-term relationships with clients
• demonstrated excellence in project management and multitasking skills
• experience in B2B software onboarding
• knowledge of the US e-commerce landscape and hands-on experience in e-commerce related software/SaaS products, e.g. Amazon Seller Central, eBay, Shopify, etc.
• ability to work independently
  

Bonus Qualifications/ Nice To Have

• knowledge of HTML, CSS, and PHP
• experience in configuring online stores
  

Tasks

• map out clients’ business processes and requirements
• craft detailed project outlines and timelines for multiple small to medium sized projects
• facilitate the smooth exchange of data, offering effective alternatives and feasible fixes for client workflows
• carry out implementation of the BaseLinker system remotely/at a client location, addressing any technical hurdles during setup or initial use, with a focus on swift and effective problem resolution
• evaluate the success of setup processes by measuring their outcomes against predefined goals for the solution in question
• navigate customers through the setup of supplementary systems or tools to enhance the functionality of the core product
• conduct comprehensive customer training utilising online resources, instructional content, or personalised sessions as needed
  

Our offer

• competitive pay package and benefits (PTO, 401k, health insurance)
• fully remote work
• WFH allowance
• professional growth opportunities, as we rapidly scale in the US
• BaseLinker system training
• Bi-annual company events overseas
  

Salary Range
$60,000 - $70,000