Customer Success Representative(m/f/d)

Foxit is remaking the way the world interacts with documents through advanced PDF technology and tools. We are a leading global software provider of fast, affordable, and secure PDF solutions that are used by millions of people worldwide. Winner of numerous awards, Foxit has customers in more than 200 countries and global operations. We have a complete product line and an exciting and aggressive development schedule. Our proven PDF technology is disrupting the status quo establishment and has accelerated our company growth. We are proud to list as customers Google, Amazon, and NASDAQ, and with your skills and help, we plan to add many more. Foxit has offices all over the world, including locations in the US, Asia, Europe, and Australia. For more information, please visit https://www.foxit.com.
The Customer Success Representative is vital to our growth and success. This individual will earn the position of a trusted advisor to a portfolio of Foxit’s strategic, high-growth customers, building strong partnerships, ensuring adoption/implementation of our solutions thus driving our customers to realize the return on their investment more rapidly.

Areas of Focus-

• Ensure overall customer success with Foxit solutions: adoption, training, usage, expansion
• Drive adoption of solutions through ongoing communication with the stakeholders/users throughout the organization
• Develop and execute customers’ success plan to include deliverables deployment schedules, training requirements and quarterly strategy/roadmap meetings
• Proactively engage clients around new feature releases and opportunities to adopt current features while providing feature support and identifying opportunities for upsell through technical expertise Coordinate the activities of internal resources required to align with customers’ goals
• Act as a consultant with clients to deliver value, and reduce churn
• Identify client issues, proposing solutions and escalating to the appropriate person to the point of resolution
• Foster innovation by sharing best practices and use cases from clients within all verticals
• Collaborate with sales executives to assist in driving cross-sell/upsell opportunities and maintaining consistent growth objectives
• Coordinate the activities of internal resources required to align with customers’ goals
• Advocate for the customer internally and drive to improve Foxit’s operational processes to drive greater customer success
  

Requirements-

• Bachelor’s degree
• Multi-lingual in English-German, English-French OR English-Dutch
• 3+ years in the fields of Account Management, Customer Success, or Sales in software or other solutions-based offerings (preferably SaaS) with a proven record of success
• Experience successfully achieving quotas
• Driven to exceed customer expectations
• Manage and deliver success to a portfolio of clients with varying objectives
• Ability to prioritize, multi-task, and perform effectively under pressure
• Effective in building relationships from C-level to end-user
• Technical aptitude
• Exceptional organizational, presentation, and communication skills, both verbal and written
• Knowledge in the PDF market is a plus
  

Performance Indicators-

• Annual Recurring Revenue
• Customer Growth
• References
• Adoption
• Foxit is a progressive, open-minded meritocracy. What you’re capable of matters, the rest doesn’t. (We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.)
  

The role description doesn't fit 100%? But you have the feeling that Foxit could give your career a boost? Let's talk anyway and tell us your story! We are still growing, and some job profiles are not written yet!

Foxit is a progressive, open-minded meritocracy. What you’re capable of matters, the rest doesn’t. (We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.)

For US Positions: Being authorized to work in the U.S. is a precondition of employment. Foxit Software will not sponsor applicants for work visas.