Amazon Operations Manager

Lume is on a mission to normalize body odor beyond the pits and provide people with outrageously effective solutions so they never have to think twice about odor! Our Whole Body Deodorants can be used for any unwanted odor—from pits, to privates and beyond. It’s doctor-developed, made with skin-safe ingredients that are gentle enough for the most sensitive parts and clinically proven to control any external B.O. for 72 hours. In 2023, we launched a men’s line called Mando. Mando uses the same technology as Lume but has different scent profiles.

We are a 6-year-old fast growing, omni-channel deodorant and personal care brand that’s transforming the way that humans do hygiene. We joined forces with Harry’s, another disruptive brand with great people and infrastructure, to accelerate our growth. We are a team of self-starters that roll up our sleeves and get it done. Our style is collaborative and very fast-paced so an adaptive personality is a must.

The Role:

The Amazon Operations Manager plays a critical role in steering the operational and strategic direction of our Amazon sales channel. This position demands a blend of analytical prowess, creative strategy, and a hands-on approach to manage our Amazon seller account effectively. Key responsibilities include optimizing product listings, ensuring account health, spearheading growth initiatives, and fostering strong relationships with Amazon and internal stakeholders. Success in this role is measured by the ability to improve account performance, drive sales growth, and enhance operational efficiencies.

Responsibilities:

• Oversee and optimize the day-to-day operations of our Amazon seller account. Lead efforts in listing management, flat file utilization, and account health maintenance.
• Utilize expertise in flat files and Seller Central for the creation, optimization, and maintenance of product listings, ensuring accuracy and compliance.
• Deep understanding of the Amazon Terms of Service and Amazon Seller Code of Conduct coupled with the ability to provide strategic direction for cross-functional team members to ensure compliance across multiple business facets (Creative, Advertising, Merchandising, Customer Experience, etc)
• Act as the primary point of contact with Amazon, nurturing strategic relationships to capitalize on growth opportunities and navigate platform changes.
• Craft and refine SOPs for scalable account management, ensuring streamlined operations across the team.
• Lead, mentor, and expand the team of virtual assistants responsible for various aspects of the Amazon account. Establish clear performance metrics, provide ongoing training, and promote a culture of excellence and continuous improvement.
• Stay abreast of Amazon’s evolving policies and algorithms, advising on best practices to safeguard account standing and promote compliance.
• Collaborate with senior management to integrate the Amazon sales strategy with broader business objectives, leveraging insights to drive informed decisions.
• Working knowledge and ability to recommend necessary 3rd party tools to optimize business areas in the Amazon Seller ecosystem (Keepa, Helium10, Getida, Seller Investigator, etc)
• Adept at all Seller Central functions/dashboards necessary to operate a business at scale (FBA Inventory, Build International Listings, Account Health, Manage Experiments, Deal Dashboard, Promotions, Coupons, etc)
  

Collaboration:

• Work closely with a small team of seasoned Amazon operators, leveraging their expertise to drive brand growth.
• Serve as the subject matter expert on Amazon, advising leadership and cross-functional partners.
  

Qualifications:

• 5+ years of Amazon brand management experience with a track record of driving growth and optimization.
• Comprehensive knowledge of Amazon's ecosystem, including policies, programs, and optimization tactics.
• Exceptional analytical skills, with proficiency in using Amazon’s reporting tools and Excel for data analysis.
• Excellent communication skills, both written and verbal.
• Highly organized with the ability to prioritize effectively and manage aggressive deadlines.
• Excellent project management skills, with the ability to lead cross-functional projects and meet deadlines.
• Creative thinker who develops innovative content and programs.
• Proficient in using Excel and other tools to analyze Amazon data.
• Bachelor's degree in Business, Marketing, Finance, Economics, or related field.
  

Who You Are:

• A visionary leader passionate about leveraging Amazon to elevate brands.
• A proactive, positive individual adept at navigating complex challenges and mobilizing teams towards common goals.
• A committed learner, continuously seeking to enhance your expertise in Amazon’s dynamic marketplace.
  

This role can be done remotely, however there may be location constraints based on where Harry's is registered and able to employ individuals. Please work with your recruiter and your hiring manager to understand any location constraints. We are authorized and able to employ individuals in many, but not all states. If you are not located in or able to work from a state where we are registered or able to employ individuals, you will not be eligible for employment. Please speak with your recruiter to learn more.

#BI-Remote

We can’t quantify all of the intangible things we think you’ll love about working at Harry’s, like the exciting challenges we tackle, the smart and humble team you’ll get to work with, and our supportive and inclusive culture. That said, our salary ranges are based on paying competitively for our size and industry, and are one part of our total rewards package, which also includes a comprehensive set of benefits and our equity program. The base salary hiring range for this position is $100,000-$120,000 , but the final compensation offer will ultimately be based on the candidate’s location, skill level and experience.

Lume is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.