Alliance Operations Manager

Company Description

Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios. We work with world-class brands to build and execute customer-centric business strategies. With more than 12,000 smart, dedicated people in more than 50 offices around the world, we are still growing at a rate that outpaces the market, with 2019 net revenue of $1.1 billion.

dentsu is a modern marketing solutions company. Our mission is to help clients navigate, progress and thrive in a world of change. Businesses rely on our integrated network of agencies and specialized practices to champion meaningful progress through creative, media, commerce, data and technology. dentsu international comprises 66,000 diverse people in 143 countries, who are dedicated to teaming for growth and good. Merkle is an agency of dentsu.

Job Description

The Alliance Operations Manager is responsible all operational needs that support our Strategic and Foundational Alliance partners. This position responsible for the overall productivity and effectiveness of our Alliance teams and programs to increase the growth of our Alliance business in the Americas region, with a key influence to create global standards around Alliance management to our EMEA and APAC alliance teams. Reporting to the Head of AMER Growth Operations, this leader also works closely with key stakeholders to ensure the appropriate objectives and priorities enabled within the sales organization are supported.

Responsibilities

• Define and manage the deal registration / MDF / Co-Op funding process for Strategic and Foundational Partners.
• Define the requirements for managing and maintaining our partner certification counts working with the corporate operations team and our alliance teams
• Build a community of Alliance operations, specifically with our four strategic alliances (Salesforce, Adobe, Google and Amazon) by aligning with the alliance enablement leads for each of those alliance teams
• Provide standards and guidance for the following reports and work with our Growth Reporting and insights team to produce ongoing reports and insights

• Monthly / Quarterly / Annual alliance scorecard and executive business reviews
• Annual Alliance revenue target setting
• Alliance performance reporting including revenue, certifications and co-op funding

• Coordinate with our Growth Orchestration team to represent partner account lists and partner technology opportunities
• Manage and socialize the Alliance Partner framework which defines our partner categories, revenue definitions and Salesforce.com (SFDC) tagging requirements
• Provide requirements for all thing Alliance related to our Growth Integration and Governance lead
• Act as an advocate to the rest of the company in representing our Alliance teams
  

Qualifications

• Deep expertise in working in a partner ecosystem, specifically related to technology services of partner software / platforms.
• Knowledge of partner technologies and platforms
• Strong experience with progressive sales automation systems and demonstrated ability to improve sales productive
• Demonstrated ability to define, refine and implement sales processes, procedures and policies
• Proven proficiency in identifying, diagnosing, and resolving problems of all levels of complexity, prioritizing critical client issues and identifying department needs
• Strong interpersonal and team building skills; ability to work with a diverse team and influence/ drive change across functional and business boundaries
• Strong technical, research, problem-solving and collaboration skills
• Ability to develop and present to executive management and board
• Expert in BI tools and CRM systems and Microsoft Office Suite
• Successful track record of working effectively at all levels within the organization
• Influential negotiation skills are necessary
  

Experience

• Bachelor's degree in business, sales/marketing, or related discipline, MBA preferred
• 7-10 years of experience working in sales, business or marketing operations, or business management and leading a team
• Experience as a sales rep or manager is a plus
  

Additional Information

The anticipated salary range for this position is: $113,000 - $182,850

Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com.

About Dentsu

Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society www.dentsu.com.

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.