Account Manager

About Us

TribalScale is a global digital innovation firm that helps enterprises adapt and thrive in the digital era. Through Agile practices we build best-in-class digital products, transform digital products, and we elevate renowned startups. We are a fully remote company headquartered in Toronto with employees across North and South America. We work across a wide variety of platforms, including:

• Mobile & Web (iOS, Android)
• Voice User Interfaces (Amazon Alexa, Google Home
• Connected Cars and Homes
• OTT (Roku, Fire TV, Android TV, tvOS)
  

Join us on our mission to right the future!

YOU ARE:

• Excited about designing the connected world and want to join a team of ambitious, like-minded technologists
• Passionate about the intersection of design and technology and strive to explore new meaningful interactions between the physical and digital worlds
• Autonomous, detail-oriented, quality-focused and a vocal participant in any group endeavor
• Committed to high impact, strategic, design- and data-driven innovation, and to making a meaningful and measurable contribution to the organizations in which you work
• Someone who strives in fast-paced, collaborative environments and are able to quickly switch gears between client work, internal initiatives, and supporting your peers
  

WHAT YOU'LL DO:

• Create meaningful, measurable value to clients and end users
• Define and oversee digital transformations with our top tier clients at a strategic and tactical level, working with them to determine needs and articulating those priorities as detailed business requirements and diagrammatic user and data flows
• Understand our clients' business strategy and priorities, as well as the broader industry landscape in which they operate
• As a client advocate, work hand-in-hand with a committed and passionate team of technologists, including project managers, designers, developers and quality assurance experts
• Represent our company in client meetings and on stakeholder calls, providing updates, participating in scoping discussions and being the primary point of contact into our technology delivery services
• Thrive in an environment built around Agile, XP and lean methodologies
  

WHAT YOU'LL NEED:

• Minimum 5 years as a successful client-facing, technologically savvy Product Manager, Success Manager or Account Manager, ideally in a consulting, agency or professional services environment
• Ability to effectively convey technical product requirements, strategy, and vision to cross-functional teams, stakeholders, and customers
• Solid understanding of budgeting, market positioning, competitive analysis, and online revenue models, all of which inform good product decisions
• Exceptionally strong verbal and written communication skills, including the ability to negotiate best practices with non-technical stakeholders
• Hands-on experience with Agile methodology – e.g. XP, scrum, Kanban
• Experience with structured task management using online tools like Jira, ClickUp, Notion, Trello, etc
• Self-motivated to take initiative and ownership of your work
• A user-centric mindset throughout the product development process, informed by experience in end user testing and iterative feedback loops
• Up-to-date with the latest technology trends and best practices, open to new tools and methodologies, and passionate about best practices
• Ability to wear many different hats and collaborate well with everyone on our team and in our clients' extended environments
  

WHAT WE'D ALSO LOVE TO SEE:

• An understanding of generative AI's impact on the world of today and tomorrow
• Technical background of any sort
• Experience as an entrepreneur, particularly in the SaaS world; we love people who've started their own ventures, big or small
• Savvy with quantitative analysis and a working knowledge of statistics
• Early adopter of new technology and gadgets
  

WHAT'S WAITING FOR YOU HERE:

• We are a diverse collective of people, and collaboration is key to our process.
• We don't work for our clients, we work with them. We've helped Ford, Recipe, McCain, Manulife, Dish Network, ABC News, CBS Radio, the PGA Tour, CIBC, AAA, and more.
• Our team led the mobile revolution, and now we're pushing the boundaries with emerging technology and we're transforming companies.
• Everyone brings something valuable to the table and we empower each other to be a change-maker.
• We live by our values, meritocracy, empowerment, and transparency, and we recognize that diversity is our strength.
• Our mission is right the future and that informs every facet of what we do
  

YOUR BENEFITS:

Grab a coffee; it's a long list.

• Competitive salaries and vacation time
• Excellent group benefits (100% coverage for medical, dental and vision)
• Personal professional development budget
• Generous maternity and paternity leave policies
• We close the office for end-of-year holidays
• Take your birthday off
• Fitness perks like ClassPass and GoodLife corporate discount
• Toronto Bike Share Program
• Online veterinarian visits through Vetster
• Mental health benefits such as subsidized counseling through Inkblot
• Work-from-home reimbursements
• Referral bonus
  

MEET YOUR COLLEAGUES:

• Friday demos: show off your work
• Remote activities: online contests, movie nights, group fitness and more
• Social events: Bonfires, casual drinks, sports nights and more
• Quarterly team events: axe-throwing (no casualties yet), beach day, and more
  

WE HAVE, AND PROUDLY SUPPORT, A DIVERSE WORKFORCE

• TribalScale is proud to be an equal opportunity employer and workplace.
• We welcome and encourage applications from people of all backgrounds. We're committed to providing equal employment opportunities regardless of nationality, ethnicity, religion, gender identity, sexual orientation, age, marital status or disability.
• If you require accommodation during your recruitment or employment for any reason, please let us know so we can do whatever we can to accommodate you.